Reference

cakarbet Privacy Policy for Your Account

We spell out how we handle your data when you open an account, deposit with DANA, OVO, GoPay or QRIS, and contact us from mobile or desktop.

Data useCookie controlDevice logsRequest paths

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When local law shapes this policy

cakarbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We apply this policy to the account data you give us from Indonesia and to the records created when you use the site. The exact handling can change by region, because local law, payment rules, and support duties are not the same everywhere. For deposits and

1
balance checks, we only use the details needed to match a transfer from DANA, OVO, GoPay or QRIS to the right account, then keep the trail for fraud checks, support, and reconciliation. We keep access restricted, and we do not hold more than we need for
2
the period tied to dispute handling, security checks, and tax or accounting duties where those rules apply. If a request depends on local law, we will say so before we act.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

How to reach us about privacy

The fastest path is the live chat inside your account, followed by the contact form in your dashboard and the email thread linked to your login.

Live chat Open chat from the account menu, then send the request with your registered email and a short description. We use it to confirm identity, log the case, and tell you which step comes next.

Dashboard form The form inside your dashboard works well for correction or data-copy requests. Add the account ID, the device you used, and the change you want, so we can match the record without extra back-and-forth.

Email thread If you prefer email, keep the same thread open so we can track the request from start to finish. We may ask for one recent login detail before we process a sensitive change.

DATA CARE

How we store and secure your data

We keep privacy handling narrow: only the details needed to run login, payments, support, and dispute checks stay in our systems.

Account data

We keep the account details you enter, such as name, contact route, and login history, so we can confirm ownership, answer requests, and keep payment records aligned with the right profile.

Cookies

Cookies stay limited to session, language choice, and page state. They help the site remember your last step, and you can clear them in your browser if you want a fresh login.

Device logs

When you open the site from a new phone, laptop, or browser, we may store device type, IP address, and time stamp to spot account takeovers and unusual access.

Retention window

We keep transaction and support records only for the period needed for settlement, fraud checks, and legal duties. After that window closes, we remove or archive the data under the applicable rule.

Change requests

To change a record, send the request from your account contact path, confirm the email on file, and describe the correction clearly. We handle the update only after identity is checked.

Security checks

If we see a risky login, we may ask you to verify the session before the account stays open. That step protects your data without asking for extra details we do not need.

Privacy Policy questions you may ask

These are the privacy questions we hear when someone opens an account, checks a payment, or moves from phone to laptop. We keep the answers narrow, tied to data use, device logs, cookies, and request handling. If a request depends on local law, we say so before we proceed, and we use the contact paths already shown in your account.

We collect the details you submit at sign-up, login logs, device type, and payment references used with DANA, OVO, GoPay, or QRIS. We use them for account checks, support, and record keeping.

Cookies remember your session, language choice, and page state so the account behaves the same on mobile and desktop. You can clear them in your browser, though the site may ask you to log in again.

We use those records to match the transfer to the right account, confirm the result, and keep the ledger aligned with support or dispute checks. We do not use them for unrelated purposes.

Yes. Send the request through live chat or the dashboard form, and we will confirm the account owner before we share a copy. If local law limits the request, we explain that before we act.

Yes. Use the same contact path to ask for a correction or removal, and tell us exactly which field changed. We keep the request in the same thread until we finish, subject to local law.

We may note device type, browser, IP address, and login time when you switch phones or laptops. That record helps us spot account misuse and confirm that the session really came from you.

cakarbet Privacy Policy for Your Account

How to reach us about privacy

How we store and secure your data

Account data

Cookies

Device logs

Retention window

Change requests

Security checks

Privacy Policy questions you may ask

01 What data do you collect when I open an account?

02 Why do you keep cookies on my device?

03 How do you use my DANA, OVO, GoPay, or QRIS records?

04 Can I ask for a copy of my data?

05 Can I ask you to change or delete my details?

06 What happens when I use a new phone or laptop?

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