Reference

Legal terms for your Indonesia account

This page tells you how cakarbet handles access, record changes, and request checks for Indonesia.

Local law onlyRegistered contact firstDANA, OVO, GoPay, QRISAccount changes by request
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cakarbet Legal terms for your Indonesia account
CONTACT PATHS

Where to send legal requests

For legal questions, we answer through live chat, WhatsApp, and email, so you can choose the channel that fits your case.

Live Chat Use live chat when you need a quick reply about access, a record change, or a wallet match on your account. We ask for the registered contact first, then trace the request through the same case thread so the change stays clean.
Email Email suits longer requests that need screenshots, a wallet receipt, or a written explanation. We reply during 09:00-23:00 WIB and keep the thread under one case number, so you can follow each step without repeating the same details.
WhatsApp WhatsApp works well for follow-up checks when you are away from desktop. We use it for contact confirmation, status updates, and next-step requests, then move the case back to chat or email if we need a fuller record trail.
DATA HANDLING

How we handle your records

We keep account records tied to your email, phone number, device type, and request history so changes can be verified without guesswork.

Record matching

We link each legal request to the email, phone number, and device type on file. That helps us stop the wrong person from changing your account and gives us a traceable path when you ask for a correction.

Cookie control

Browser cookies keep your session and selected preferences in place while you move between pages. You can clear them in Chrome, Safari, or another mobile browser, then sign in again when you want a fresh session.

Account checks

Before we update sensitive details, we ask for a second confirmation through the registered contact. If the request starts from a new device, we may pause it until the match is clear and the record is safe to touch.

Retention window

We keep request logs, chat history, and payment references only for as long as needed to handle the case and meet local-law checks. After that, the record moves into archive storage instead of active use.

Change requests

If you want to correct a name, phone number, or contact route, send the exact field and the right replacement. That keeps the change simple, reduces back-and-forth, and helps us close the case faster.

Who to contact

For sensitive requests, send the message from the same channel you used to open the account whenever you can. A single trail makes it easier for us to confirm the request and reply with the right next step.

Common legal questions for your account

These questions cover the requests we hear most often about access, records, and contact checks. If your case depends on local law, we will say so plainly and ask for the details we need before we move anything on your account.

Yes, if local law allows it where you are. Send the exact field you want changed, the new value, and the registered contact so we can verify the request before we update the record.

We usually ask for the registered email or phone number, plus a recent wallet reference when payment data is involved. If the case comes from a new device, we may ask one more confirmation step.

Yes, we keep them for case handling, access checks, and record matching. We store only what we need for the request, then move older files into archive storage when the retention period ends.

Cookies help your session stay active and remember browser choices on mobile or desktop. If you clear them, you may need to sign in again and confirm the registered contact before making changes.

Access can change with local law, so tell us before you switch regions. We will check what still applies to your account and explain which requests we can continue to handle from your new location.

Simple cases often get a reply during our 09:00-23:00 WIB window. If we need a wallet reference, device match, or a second contact check, the case can take longer before we make any change.

You can send that request, and we will process it only where local law allows. We first confirm the registered contact, then check what must stay on file for account handling and legal retention.

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